Terms and Conditions

Coconature Terms & Conditions

Last Updated: 2026-01-28

1. Refunds (App Orders Only)

If you place an order through the Coconature mobile app, any refund request must be submitted directly to Coconature via email.

Refunds may only be provided in reasonable circumstances (for example, incorrect orders, payment errors, or service issues), and all requests will be assessed on a case-by-case basis.

To request a refund, please contact: info@coconature.com.au

Refunds cannot be processed through in-store staff or third-party platforms.

2. Loyalty Stamp Card Program

Coconature offers a digital Loyalty Stamp Card program.

• Each drink purchase is eligible for one (1) stamp only.
• Multiple stamps cannot be earned from the same transaction.

Once you collect ten (10) stamps, you may redeem them for: One (1) Medium Signature Coconut Smoothie.

Please note:

• Loyalty rewards cannot be refunded.
• Loyalty rewards cannot be exchanged for cash.
• Loyalty rewards cannot be substituted for other drinks or menu items.
• Stamps and rewards are non-transferable and may not be resold.

Coconature reserves the right to update, suspend, or terminate the loyalty program at any time in accordance with applicable law.

3. Contact

If you have any questions about these Terms & Conditions, please contact: info@coconature.com.au